Privacy Policy

1. INTRODUCTION

Arion Ratings Private Limited (“Arion Ratings”, “ARPL”, “we”, “our” or “us”) provides technology software as a service and related digital infrastructure. We are committed to protecting the privacy, confidentiality and security of personal information processed through our website, software, applications, APIs and other technology services.

This Privacy Policy explains how personal information may be collected, used, processed, shared, stored, retained and protected when you access:

Website: https://www.arionratings.com/

and any related software platform, dashboard, API, documentation site or support channel operated by Arion Ratings Private Limited.

Arion Ratings Private Limited is a technology service provider. We are not a bank, NBFC or lender and we do not ourselves provide loans or process borrower information for the purpose of lending on our own account.

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 and rules thereunder, as applicable and in force.

2. SCOPE

This Privacy Policy applies to personal information processed through

 

• our website;

• demo, contact and partnership enquiry forms;

• customer accounts, dashboards and APIs;

• implementation, onboarding and support communications;

• email, telephone or other channels you use to contact us; and

• other software or professional services provided by Arion Ratings.

Where a business customer uses our software to process personal information of its own users, employees or counterparties, that customer determines the purposes of such processing. In that case Arion Ratings Private Limited generally acts as a technology processor or service provider, and the customer’s own privacy notice will also apply to those individuals.

3. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may process the following categories of information.

3.1 Identity and Contact Information

 

• name;

• job title;

• organisation name;

• email address;

• telephone number;

• business address; and

• other details you submit in a form or contract.

3.2 Account and Commercial Information

 

• login identifiers and authentication data;

• role and permission settings;

• subscription, order and invoice details;

• payment references processed through authorised payment providers; and

• support tickets and correspondence.

3.3 Technical Information

 

• IP address and approximate location derived from it;

• device, browser and operating-system information;

• pages viewed, referring URLs and usage logs;

• cookies or similar technologies as described below; and

• security, diagnostic and performance logs.

3.4 Customer Data Submitted to the Software

If a customer uploads or transmits business or personal information into the software, we process that information only to provide the subscribed services. The categories of such data are determined by the customer’s configuration and use of the platform.

We do not require website visitors to provide KYC documents, bank statements, credit scores or loan-application data in order to browse the website or request a demo.